Shipping Policy

Shipping Policy

Effective Date: August 11, 2025

Welcome to Armageddon Turbo & Performance. This Shipping Policy outlines our practices regarding the shipment of products purchased from our website, https://goturbo.net/. We strive to provide reliable, efficient, and transparent shipping services to ensure your satisfaction. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Rates and Fees

  • Free Shipping: We offer free standard shipping on all orders totaling $300 or more (before taxes and after any applicable discounts). This applies to shipments within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories).
  • Flat Rate Shipping: For orders under $300 (before taxes and after any applicable discounts), a flat shipping fee of $13.99 will be applied. This rate covers standard ground shipping within the contiguous United States.
  • Additional Fees:
    • Expedited shipping options (e.g., 2-day or overnight delivery) are available at checkout and will incur additional charges based on the carrier's rates, package weight, dimensions, and destination.
    • International shipping is available to select countries. Rates are calculated at checkout based on the destination, package weight, and dimensions. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
    • Oversized or heavy items (e.g., turbo kits, exhaust systems) may require special handling and could incur additional surcharges, which will be clearly displayed during checkout.
  • Taxes and Duties: Shipping rates do not include taxes, duties, or brokerage fees. These are the responsibility of the customer and may be collected upon delivery for international orders.

2. Shipping Methods and Carriers

We partner with reputable carriers such as USPS, UPS, FedEx, and DHL to handle our shipments. The specific carrier will be selected based on the order details, destination, and availability.

  • Standard Ground Shipping: Typically delivered within 3-5 business days after processing (contiguous U.S. only).

3. Order Processing Time

  • Orders are typically processed within 1 business days after payment confirmation.
  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • During peak seasons (e.g., holidays or promotions) or due to high demand, processing may take up to 3-5 business days.
  • If an item is backordered or out of stock, we will notify you via email with an estimated shipping date. You may cancel the order if the delay is unacceptable.

4. Shipping Destinations

  • Domestic: We ship to all 50 U.S. states, including Alaska and Hawaii (additional fees may apply for non-contiguous states).
  • Restrictions: We do not ship to embargoed countries or regions as per U.S. export laws. Certain products (e.g., performance parts with emissions restrictions) may not be eligible for international shipment due to regulatory compliance.

5. Tracking Your Order

  • Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
  • For international orders, tracking may be limited once the package leaves the U.S.
  • If you do not receive a tracking email within 3 business days of order confirmation, please contact our customer service at support@goturbo.net.

6. Delivery Issues

  • Address Accuracy: It is your responsibility to provide a complete and accurate shipping address. We are not liable for delays or additional fees due to incorrect addresses.
  • Lost or Damaged Packages: If your package is lost or arrives damaged:
    • Contact us within 7 days of the expected delivery date.
    • Provide photos of any damage and the original packaging.
    • We will file a claim with the carrier and either reship the item(s) or issue a refund/replacement at our discretion.
  • Undeliverable Packages: If a package is returned as undeliverable (e.g., refused delivery or incorrect address), we will refund the order amount minus the original shipping fees and restocking fees.

7. Shipping During Promotions or Events

During sales, holidays, or special events, shipping times may be extended due to increased volume. We will communicate any delays via email or on our website.

8. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our site after changes constitutes acceptance.

9. Contact Us

For questions about shipping, please email support@goturbo.net or call 1-800-TURBO-NET (1-505-672-8112) during business hours (9 AM - 5 PM EST, Monday-Friday).

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